The mission of the Michigan Quality Council is to help organizations  improve their performance using the Baldrige Criteria for Performance Excellence.  

The MQC does this by:

•  Evaluating organizations and providing feedback on strengths

   and improvement areas
•  Identifying and promoting best practices
•  Providing professional development
•  Recognizing exemplary performance
•  Providing consulting in partnership with others

Vision
 

Michigan organizations are nationally recognized for excellence.

 

How Can the MQC help you?
 

The MQC provides information, feedback, training, and referrals to assist Michigan organizations in improving quality, customer satisfaction, and other results. All stakeholders stand to benefit, including stockholders, employees, suppliers, customers and the general public.

IIn addition to the Michigan Quality Leadership Award, Michigan’s version of the Baldrige Award, the MQC is also a source for other quality resources.

Feedback from a “fresh-eyes” view of your organization may be the best reason to submit an application through the process. Annually, organizations that use systematic approaches to achieve results are recognized for their performance, but the feedback they receive from experienced examiners is the higher reward.

Performance improvement of organizations that go through the Malcolm Baldrige process can be significant. In 1999, the National Institute of Standards and Technology (administrators of the national Malcolm Baldrige program) reviewed the results of organizations that completed the award process and discovered the following:

Stock Price – A comparison of Baldrige award recipients to the Standard & Poor’s 500 (S&P 500) shows that the 24 public-traded, 1988-1998 award recipients, as a group, outperformed the S&P 500 by approximately 3.8 to 1.

Customer Satisfaction and Loyalty – The Ritz-Carlton Hotel Company, L.L.C. (1992 and 1999 award recipient) reports that 75% of its customers would not use a competitor regardless of the offer.

Environment, Health and Safety – Texas Instruments Defense Systems and Electronics Group (a 1992 award recipient) stated that the Malcolm Baldrige process required it to integrate environment, health and safety into their business. The effort resulted in not only a higher quality product, but also the realization that the market rewards organizations that hold leadership positions in these criteria.

Company Focus, Globalization, Supply Chain, Cycle Time, E-commerce, Sales and Employee Involvement are also all positively impacted by internalizing Malcolm Baldrige principles.