Michigan Quality Council

Process Management
"Quality comes not from inspection but from improvement of the process."
—Mary Walton, "Deming Management at Work" (Perigee Books, 1991)

Quick Links

Henry Ford Health System, a 2007 Michigan Quality Leadership Award recipient, received the 2011 Malcolm Baldrige Quality Award on April 15 in Washington. Please see the Henry Ford website at www.henryford.com to learn more.

Geri Markley, Executive Director of the Michigan Quality Council, has been named to the Baldrige Panel of Judges by Secretary of Commerce John Bryson. The appointment is for a three-year term until 2015.

The Michigan Quality Council Panel of Judges named two organizations to the 2011 Honor Roll for performance excellence. Click here to read about Allegiance Health of Jackson and Crittenton Hospital Medical Center of Rochester.

All Application Forms are available.

INTRODUCING THE E-PORTAL for web-based classes on many continuous improvement topics. Click here for descriptions and to sign up for a class that you can take at your own time and pace.

THE CONSULTANT REFERRAL NETWORK is a service to match clients with consultants. Click here for more information about benefits to both organizations and consultants.

CHECK OUT PERFORMANCE EXCELLENCE EXPRESS, a self-assessment survey that is the best way to get started on this journey. The survey serves as eligibility for Lighthouse level recognition. Click here for more information about this survey and the benefits to your organization.

BOARD OF EXAMINERS click here for information and materials.

MICHIGAN'S BEST ORGANIZATIONS Honored for Performance Excellence. See a complete listing of all the recipients of the Michigan Quality Leadership Award.

BALDRIGE NEWS!

November 22, 2011

Today, we join Commerce Secretary John Bryson who, on behalf of President Barack Obama, proudly announced the four recipients of the 2011 Malcolm Baldrige National Quality Award, the nation’s premier award for performance excellence.

The 2011 Baldrige Award recipients are:

Concordia Publishing House, St. Louis, Mo.

Henry Ford Health System, Detroit, Mich.

Schneck Medical Center, Seymour, Ind.

Southcentral Foundation, Anchorage, Alaska

These innovative organizations are committed to serving their employees, customers, and patients and to making the United States a better place to live and work.

You can access the press release detailing these role model organizations on our Baldrige Performance Excellence Program Website. You can also learn about our 24^th Annual Quest for Excellence conference, which will feature the best practices of the 2011 recipients and other featured speakers. And you can read our blog, scan the profiles of the many past Award recipients, and access other valuable resources.

We thank our 2011 Examiners and Judges for their contributions to the Award process and the many other stakeholders who continue to support our mission to improve the performance and competitiveness of U.S organizations. Without you, this achievement and the success of the Baldrige program would not be possible.

For more information about the recipients and the Baldrige Award, you may contact the Baldrige Performance Excellence Program at 301-975-2036 or baldrige@nist.gov.

CRITERIA
Michigan Quality Council uses the Baldrige Criteria for Performance Excellence. Applications to the Michigan Quality Council may be written to the current year Baldrige Criteria (preferred) or to the immediate past year. The current versions are below and may also be found on the Baldrige web site at www.quality.nist.gov.

2011 - 2012 Business and Non-profit

2011 - 2012 Healthcare

2011 - 2012 Education

Forms
Michigan Quality Leadership Application
Michigan Quality Leadership Intent to Apply
Navigator Application Form

Lighthouse Application Process

Beacon Application Form